FAQ

Returns & Exchanges

Trance & Co. does not allow returns for a refund in the original form of payment because of hue variation or sizing, but will provide a store credit for the amount purchased that will never expire. Please be sure to verify your size before ordering. Exchanges are not accepted.

Sizing

Shipping

All orders will be shipped via USPS Priority Mail.  

Shipping within the continental United States - $7.00

Shipping outside of the continental United States - $24.00 (Can vary by shipment)

All shipping and handling costs are nonrefundable. 

Orders

Please note that Trance turnaround time can very based on inventory and/or timing.  We are combatting the fast fashion industry and make each hand made creation individually.  Please keep this in mind! If we expect the turnaround time to extend past one month, we will notify you accordingly. 

Three separate emails will be sent in regards to your order.  The first of which letting you know that your order has been received.  The second email informs you that your order is being fulfilled and packed to ship.  Finally, a shipment confirmation email with tracking information will inform you when your order is on your way.   

Thread Care

Hand washing is recommended for all designs to ensure hue longevity.  Hang to dry out of direct sunlight.  Avoid ironing detailed elements of your threads.